- Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response.
- Coordinate and manage the most efficient loads while implementing programs to manage cost.
- Handle field incoming calls and emails from customer service and sales departments; manage request for pick-up or container delivery and ensuring adequate service response.
- Initiate outbound calls to customers while drivers are on-site/location, resolve pick-up and other issues.
- Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues.
- Ensure same-day service on missed pick-ups by coordinating Driver movement in the field.
- Record and document information from Drivers and distribute to the appropriate departments.
- Communicate with maintenance shop personnel and serve as an emergency point of contact for issues.
- Ensure drivers maintain compliance with DOT regulations and support customer requirements.
- Serve as a reliable point of contact to drivers and management.
- Monitor daily driving logs to ensure DOT compliance
- Develop daily plans to balance driver health and safety with customer requirements.
- Attend company training and meetings.
- Any and all other duties as assigned.
- High School Diploma or GED.
- Fluency in English and Spanish is preferred.
- Familiar with DOT and OSHA compliance regulations.
- Good customer services skills to meet and exceed customer expectations; acts in a professional, courteous and cooperative manner toward customers and co-workers; works with a sense of honesty and trustworthiness.
- Dispatch experience with multiple drivers.
- Good time management skills to ensure assigned responsibilities are completed in an efficient and safe manner.
- Good follow through ability; adheres to work schedule and follows through on challenges as they arise.
- Ability to adhere to Company policies and rules set forth; promotes the Company’s safety standards; does not take inappropriate risks.
- Good written, verbal communication and collaborative skills.
- Good problem solving/analytical skills.
- Ability to pay attention to detail
- Ability to adapt and multitask in a changing environment.
- Ability to assess and adapt processes to increase proficiency.
- Ability to work well with others.
- Strong organizational skills.
- Able to work independently with little supervision.
- Requires both inside and outside work environments.
- Ability to multi-task in a fast-paced environment.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you’re searching for a career with a great team, and rewarding experience, Pel-State Services is one of the fastest growing oilfield services businesses in North America. Everywhere you look, companies are basically the same. They do good work, they hire good people, and they try to make a living. At Pel-State, we’re not the same. In fact, nothing about us is the same as anyone in our industry. We do great work, we hire great people, and we try to make our business great for our customers and ourselves. We are unique in the fact that we never stop improving. We’re not perfect, but when it comes to what we do, we are the best and we care more than anyone else. We work with great companies, and our expectation is that while our competitors may be vendors, we’re your company’s solutions partner. We service the roughest, most extreme environments, and we go places that no other fueling company has gone before. Learn more about us and let us help you by putting us to work to solve problems and increase efficiencies for your business.
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